Terms of Service

Last updated: 13th November 2024

1. Acceptance of Terms

By accessing and using Doxy (the "Service"), you agree to be bound by these terms. If you do not agree to these terms, you may not use the Service.

2. Changes to the Terms

We reserve the right to modify or replace these terms at any time. We will provide notice of any changes by updating the "Last updated" date at the top of this page. Continued use of the Service after any such changes constitutes your acceptance of the new terms.

3. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these terms. You may not use the Service:

• In any way that violates applicable laws or regulations
• To exploit, harm, or attempt to exploit or harm minors in any way
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service

4. Document Retention

Documents generated by the Service are retained according to the following schedule:

• Documents are stored for up to one week from generation, after which they are automatically deleted from our servers
• After a document is downloaded, it remains available for 24 hours before being automatically deleted
• Downloads are provided via signed Google Storage URLs that automatically open in your browser when clicking the download button. API users receive these signed URLs directly from the download endpoint

5. Credits Policy

Our service operates on a credit-based system with the following policies:

• One credit is charged for every 3,000 characters in the template, as counted by our proprietary Google Docs counting algorithm. Count includes only template body. Headers and footers are not included.
• We do not support partial credits. Hence, character counts are rounded up - for example, a document with 3,200 characters will be charged 2 credits
• The number of credits required for each template is displayed on the templates page next to the template name
• For single document requests via UI: Credits are deducted when a download link is provided, regardless of whether the link is used or not
• For API batch requests: Credits are deducted when the batch is completed, for successful documents only

6. Contact Information

If you have any questions about these terms, please contact us at contact@doxy.ink.